Welcome to Active Style Shop’s FAQ section! We’ve compiled answers to the most common questions about our performance wear, shipping policies, and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].

About Our Products

What makes Active Style Shop’s activewear unique?
Our performance wear combines cutting-edge Body Barrier technology with fashion-forward designs. Whether you’re looking for leisurewear, tracksuits, or leotards, our products are engineered to empower your movement while making a style statement.
Do you offer gender-specific collections?
Yes! We have dedicated men’s and women’s lines across all categories including Body Barrier, Leisurewear, Leotards, and Tracksuits. Each is designed with anatomical considerations for optimal performance and comfort.
What is Body Barrier technology?
Our proprietary Body Barrier fabric technology provides superior moisture-wicking, temperature regulation, and freedom of movement – perfect for athletes and fitness enthusiasts pushing their limits.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our Miami facility. All orders come with tracking capabilities so you can follow your package’s journey.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your performance wear ASAP. Contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options are available?
We offer two dynamic shipping choices:
– Express Performance Shipping: $12.95 via DHL/FedEx (10-15 business days)
– Free Standard Shipping: via EMS on orders over $50 (15-25 business days)
All orders take 1-2 business days for processing before dispatch.
Do you ship internationally?
Yes! We ship worldwide except some remote areas and parts of Asia. International customers may be subject to customs fees depending on local regulations (these are not included in your order total).
What if my package is delayed?
While we ensure prompt dispatch from our facility, once shipped, delivery times depend on carriers and customs processing. If your package exceeds the estimated delivery window, contact us with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, simply place a new order and return the original item within our 15-day window.

Still Have Questions?

Our customer service team is always ready to help you move with confidence. Reach us at [email protected] or write to us at:

Active Style Shop
1002 Wyatt Street
Miami, FL 33132
United States

Keep breaking barriers with Active Style Shop – where performance meets style!