At Active Style Shop, we stand behind our premium activewear just as we stand behind your right to complete satisfaction. If our Body Barrier collection, leisurewear, or any other performance wear doesn’t meet your expectations, we offer a straightforward returns process designed with our global fitness community in mind.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • Return shipping costs are the customer’s responsibility (except for defective items)
  • Original shipping fees are non-refundable
  • Items must be in original condition with all tags attached

Non-Returnable Items

For hygiene reasons, the following items from our collections cannot be returned:

  • Leotards (both men’s and women’s collections)
  • Any worn or washed activewear
  • Items purchased during final sale promotions

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we process your request quickly:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Active Style Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #______). Items to return/exchange: – Product Name: ______ – Size: ______ – Color: ______ – Reason: ______ For exchanges, please specify preferred size/color: ______ Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once approved, securely package your items in the original packaging if possible. Include:

  • The items being returned
  • Original tags still attached
  • A copy of your order confirmation or packing slip

Step 3: Ship Your Return

Ship your package to:

Active Style Shop Returns
1002 Wyatt Street
MIAMI, US 33132

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

You’ll receive an email confirmation when your refund has been processed.

Exchanges

For size or color exchanges:

  1. Follow the same return process above
  2. Clearly indicate your exchange preferences in your email
  3. We’ll ship your replacement item once we process your return

Note: If the exchange item is of higher value, you’ll need to pay the difference. If lower value, we’ll refund the difference.

International Returns

For our global customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Defective Items

If you receive a damaged or defective item from our Body Barrier, tracksuits, or leisurewear collections:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage or defect
  3. We’ll provide a prepaid return label and expedite your replacement

Performance Wear Guarantee

We design our activewear to withstand your most intense workouts. If you experience premature wear or performance issues outside our standard return window, contact us – we may offer a partial credit or discount on future purchases from our collections.

For any questions about our returns policy, don’t hesitate to reach out to our team at [email protected]. We’re here to ensure your Active Style Shop experience is as seamless as our performance wear.