At Active Style Shop, we’re committed to delivering premium activewear to our global fitness community with seamless service from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
    • Includes full tracking
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian and remote regions.

Returns & Exchanges

We stand behind our premium activewear and your right to complete satisfaction. If our Body Barrier collection, leisurewear, tracksuits, or any other performance wear doesn’t meet your expectations, we offer a simple return process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.

Important Notes:

  • Return shipping costs are the customer’s responsibility (except for defective items)
  • Original shipping fees are non-refundable
  • Items must be in original condition with all tags attached

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

  • Leotards (both men’s and women’s collections)
  • Any worn or washed activewear
  • Items purchased during final sale promotions

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Active Style Shop Team,

I would like to request a [return/exchange] for my recent purchase (Order #______).

Items to return/exchange:

  • Product Name: ______
  • Size: ______
  • Color: ______
  • Reason: ______

For exchanges, please specify preferred size/color: ______

Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once approved, securely package your items including:

  • The items being returned
  • Original tags still attached
  • A copy of your order confirmation or packing slip

Step 3: Ship Your Return

Ship your package to:

Active Style Shop Returns
1002 Wyatt Street
MIAMI, US 33132

Important: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

You’ll receive an email confirmation when your refund has been processed.

Exchanges

For size or color exchanges:

  • Follow the same return process above
  • Clearly indicate your exchange preferences in your email
  • We’ll ship your replacement item once we process your return

Note: If the exchange item is of higher value, you’ll need to pay the difference. If lower value, we’ll refund the difference.

International Returns

For our global customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Defective Items

If you receive a damaged or defective item from our Body Barrier, tracksuits, or leisurewear collections:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage or defect
  • We’ll provide a prepaid return label and expedite your replacement

Performance Wear Guarantee

We design our activewear to withstand your most intense workouts. If you experience premature wear or performance issues outside our standard return window, contact us – we may offer a partial credit or discount on future purchases from our collections.

For any questions about our shipping or returns policy, don’t hesitate to reach out to our team at [email protected]. We’re here to ensure your Active Style Shop experience is as seamless as our performance wear.